Faqs

Shipping

All of our kratom is packaged in sealed, non-see through bags to make sure it is safe from contaminants and unaffected by UV light. Depending on the size of your order, we will ship out your order in bubble mailers or boxes. All of the information on the Shipping label is discreet and there is no mention of Kratom on orders shipped within Canada.

We offer Priority shipping with Canada Post in Canada. Please select the shipping option at checkout. Please know that we are on the West Coast and shipping times to the East Coast can make this option take more then 24 hours. We would always recommend Canada Posts Xpresspost as its much cheaper and most of the time is delivered as fast as Priority Mail.

Contact Canada Post with your tracking number and see if they have any more information. Also check with your neighbours and family members to see if it was delivered. Once you have some information form them, contact our customer service department

If you have entered in a wrong address, or need to make a change, please contact customer service as soon as possible. We will need to know your Name as well as your order number and correct address in order to process a change of address request with the shipping carrier. The sooner we have this information the better. If we can get this information before your order ships, there will not be any delays on your delivery date.

As soon as your order has been shipped, you will be sent an email notification giving you all the details as well as a tracking number. Please allow 24 hours for your tracking number to be updated before contacting us about stuck or not updated locations listed on the tracking information.

We offer same day shipping on orders that are placed and paid for before our daily shipping cut off time of 12:00 pm Pacific Standard Time. Our shipping department processes and ships out orders Monday to Friday. If you happen to miss the shipping cut off, or if you place an order on the weekend, your order will be processed and shipped out the following business day. Please also take into consideration National and Provincial Holidays as shipping carriers are not open to collect packages.

Yes, all Orders are shipped out discreetly with no mention of Golden Monk Kratom on the shipping label. We here at Golden Monk care and want to help you keep your order contents private.

Payments and Returns

As stated on our website, we stand behind our products with our 100% satisfaction guarantee. If you are not happy, please send us an email containing your name, address and order number along with a brief description of what is wrong. Our customer service department will get in touch with you and help you return your products, get an order reshipped or, get a refund. We may ask you to send us pictures of damaged products to help us process and evaluate your request. Our goal is to make you happy and find a reasonable solution.

All orders that have not been paid for remain on hold until we have received your payment and it has been deposited in our bank account. Typically, we process order payments between the hours of 9am and 12pm PST Monday to Friday, excluding federal and provincial holidays. If you placed an order on the weekend or missed our shipping cut off for the day, please allow 24 hours for us to accept your payment and process your order. If your order remains on hold for longer then a full business day, there may be an issue with your payment and you should contact our customer service department to follow up on your order.

After you place your order, you will be given instructions on our website as well as in an email confirmation of your order on what to do.

Most post offices have the means to accept cash, debit and credit card forms of payments. On rare occasions, some post offices only allow up to $100 to be paid by credit card. Make sure that when you order, you have the means to pay for it and you are familiar with the payment types your local post office is willing to accept.

We currently have 2 ways for you to pay for your order. Our most popular and reliable method is to send us an Interact e-Transfer payment from your online banking account. After you have placed your order, you will be given on the site and emailed directions on what email to send payment too as well as the security password to use. The second payment option is to select Cash On Delivery (COD). Once your order arrives at your local post office, you will be sent a pickup request card in the mail informing you to go to the post office and pay for your order.

General Questions

We DO NOT send out free samples of kratom. We do however include a free 25g sample of kratom with each order. You do not have to worry about ordering from us because all of our products are backed by a 30 day 100% satisfaction guarantee or your money back! Make sure you take advantage of our new customer promotion and use the coupon code firstorder10 for 10% off your first order with us!

Our products here at Golden Monk Kratom are tested for impurities as well as alkaloid content. Rest assured, we only provide the best kratom powder available in Canada.

Our Kratom powders are sourced from reputable farmers within Indonesia. We have great relationships with them and communicate with them on a regular basis to ensure that our standers of quality and sustainability are met. We also source kratom from other reputable wholesalers that meet our standards.

Currently Kratom is legal to buy, sell and posses in all provinces of Canada. Health Canada warns of the dangers that consuming kratom can have on your body. Kratom can not be used for Human or Animal Consumption. We only sell kratom powder with no directions for use. Because kratom is controversial, we recommend you do your own research to verify the legality of kratom in your city and province.