Q? Can I get my Kratom Order Shipped Overnight?
A. We offer Priority shipping with Canada Post in Canada. Please select the shipping option at checkout. Please know that we are on the West Coast and shipping times to the East Coast can make this option take more then 24 hours. We would always recommend Canada Posts Xpresspost as its much cheaper and most of the time is delivered as fast as Priority Mail.
Q? How is my order packaged and shipped?
A. All of our kratom is packaged in sealed, non-see through bags to make sure it is safe from contaminants and unaffected by UV light. Depending on the size of your order, we will ship out your order in bubble mailers or boxes. All of the information on the Shipping label is discreet and there is no mention of Kratom on orders shipped within Canada. On all USA and International orders, the Customs Decoration Form states that the shipped contents are Mitragyna.
Q? What happens if my order is lost or stuck at Customs?
A. All Kratom orders within Canada are guaranteed to arrive. If your package does not show up, please contact us for setting up a re-ship. However, if your order says “delivered” in the tracking information, we will not send out a re-ship. To avoid any issues with delivery, please make sure to fill out your address correctly and clearly. If your order gets stuck at customs, we will not send out a replacement order. It is your responsibility to make sure that kratom is legal in your country and in the area where you live.
Q? How long will it take for my e-transfer to be accepted?
A. We have set times where we accept e-transfers. Payments sent for orders will be processed during our morning hours. All payments made before our shipping cut off of 12pm will be accepted and your order shipped out the same day. If your payment was made after our daily cut off, please be patient. We will most likely get to it in the morning.
Q? Can I get a free samples of Golden Monk’s Kratom?
A. We DO NOT send out free samples of kratom. We do however include a free 25g sample of kratom with each order. You do not have to worry about ordering from us because all of our products are backed by a 30 day 100% satisfaction guarantee or your money back! Make sure you take advantage of our new customer promotion and use the coupon code firstorder10 for 10% off your first order with us!
Q? What is Kratom?
A. Kratom, also known as Mitragyna Speciosa, is a tree that’s leaves have most commonly been used for medicinal purposes for centuries. Originating in Southeast Asian countries, such as Thailand and Malaysia, Kratom provides euphoric and stimulating effects. It evolved into a powder that produces opiate like effects; these effects have made Kratom a popular aid in helping kick an opiate addiction.
Q? Where does Kratom originate?
A. Kratom originates from Southeast Asia, in countries such as Thailand, Malaysia, and Indonesia.
Q? Is Kratom legal?
A. Kratom has been banned in a few states in the USA, but remains mostly legal in almost all of Europe, America and Canada. We do not sell to states or countries where kratom is known to be illegal, but it is up to you to stay up-to-date with your local laws. Currently, kratom is illegal in the US States: WI, IN, TN & VT. To keep up with kratom legality in the USA please visit http://speciosa.org/kratom-legality-map/. Kratom is also banned in the US Military.
Q? Is Kratom dangerous?
A. There has not been a lot of Kratom study in North America but it has been used for hundreds of years by South-East Asians. It is thought to be non-toxic however it is not to be consumed and used only for research or educational purposes only. Kratom should be kept out of reach of children and animals.
Q? How can I trust the quality of Golden Monk Kratom?
A. Our quality is unparalleled. Our Kratom is grown in Indonesia within organic commercial Kratom farms. These farmers all well versed in the organic farming of Kratom and dry the leaves naturally and away from excessive light to avoid alkaloid deterioration. If you are unsatisfied with the product, you can return within 30 days for a full refund.
Q? I am unsatisfied with My order.
A. If you are unsatisfied with your order, please contact us so that we can make it right. A representative will contact you shortly to issue return postage so that you may return the product for a full refund.
Q? Is there a Kratom coupon I can use?
A. Yes, all new customers can take advantage of 10% off their first order by using the coupon code “firstorder10” at the checkout. Also Please stay tuned as you will have the chance to join “The Golden Monk Kratom Club” Soon! When you sign up, you can receive: 5%, 10%, 15%, and up to 20% on your subsequent purchases.